|
|
MWSBIKE.com
(Last updated
on 2/01/2009)
Return and Refund policy:
All Return Merchandise must follow the guidelines,
as listed below:
-
All merchandise return authorization must be requested
within 3 weeks after the date of order shipment delivery at customers' address;
-
Returned item(s) must
be shipped and postmarked within 1 week
after date of return authorization granted;
-
Merchandise can not be
modified or altered, including headsets, battery chargers, and communication
system, etc.;
-
Merchandise
must be in clean, original condition, with correct serial number label intact.
All communicators and intercom units have manufacturer's serial number label
on the back;
-
Merchandise must be
returned with the manufacturers original packaging box with warranty paper
and instruction booklet for proper refund;
-
customer is responsible
for the shipping to get items back to us;
-
No shipping/handling
fees will be reimbursed on return merchandise;
-
A 15% restocking fee will be charged
on all return items for refund only option;
-
A 10% restocking fee will be charged
only when customers re-order different item(s) with same price amount or greater
from us, within 1 week of return authorization granted;
-
No return on Group discounted order, Special
order item, close-out items, Demo items, customers of this type of order have
to contact manufacturer for service warranty.
-
Contact us by Email (
), or phone (832-476-3890) for a return authorization RA# before return any
item.
-
Please allow 5-7 business days for refund
process, after we received return items.
*******************************************************************************************************
If customers receive
the wrong order items due to our shipping error, please notify us by email
or phone within 2 days of shipment arrival. We will arrange exchange for correct
item(s) and shipping for customers.
Return Shipping Instructions:
-
When sending package back to Motion Wave,
inc., please obtain a tracking number from your shipper (UPS or FedEx
will give you one automatically, USPS requires Delivery confirmation option)
and preferably insurance on return package (for your protection), we don't
accept damaged package from shippers at all.
-
On a separate piece of paper, customers need
to indicate the RA# number, e-mail address, phone number and name of the person
who purchased this order, along with the reason for your return or exchange.
-
Please ship all items in a shipping box.
-
Do not return items in manufacturer’s packaging,
as they will not be accepted.
-
Please allow 5-7 business days for refund
process, after we received return items.
***********************
End of return shipping instructions
********************************************
Products Warranty Service
- Please contact the product manufacturer
for all warranty claims. All claims are not handled by MWsbike.com (Motion
Wave, Inc.) Warranty items should be shipped directly to the manufacturer.
|
